Terms & Conditions / Privacy Policy

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Terms & Conditions

Our Services

We assist with the review, correction, and removal of credit file listings. We also support complaint processes with credit providers and relevant external dispute resolution bodies.

We do not guarantee outcomes, nor do we provide legal or financial advice.

Authority

By engaging our services and signing the Authority & Cost Agreement, you authorise us to act on your behalf in credit-related matters with credit reporting bodies, credit providers, and regulators.

Fees

Fees are set out in the signed Cost Agreement and are payable upon successful resolution of your matter. No upfront fees apply unless otherwise agreed in writing.

Cancellation

You may cancel our services at any time by providing written notice. We may also terminate our engagement if invoices remain unpaid or if false or misleading information is provided.

No Guarantee

We cannot guarantee the removal or correction of any credit listing, as outcomes are subject to third-party responses and the accuracy and legality of the information being disputed.

Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth). Information is collected, stored, and used solely to deliver our services. Please refer to our [Privacy Policy] for further details.

Complaints

If you are dissatisfied with our service, we encourage you to raise your concerns with us directly. If unresolved, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA).

Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website.

Information We Collect

• Personal Information: When you visit our website, we may collect personal information such as your name, email address, and other contact details if you choose to provide them.
• Automatically Collected Information: We may also collect information about your device and usage patterns automatically through cookies and similar technologies.

How We Use Your Information

We use the collected information for purposes such as:

• Providing and improving our services.
• Communicating with you.
• Customizing content based on your preferences.
• Analyzing website performance and user behavior.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share it with trusted third parties who assist us in operating our website or servicing you.

Your Choices

You have the right to:

• Opt-out of marketing communications.
• Access, update, or delete your personal information.

Security

We prioritize the security of your personal information and take reasonable steps to protect it from unauthorized access, disclosure, alteration, or destruction.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The latest version will be posted on this page with the effective date.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us.